Delete your Uppo account
You can delete your Uppo account and the data stored with it at any time, in the app or by email. Deletion is permanent.
In the app
- Open Uppo and go to Settings.
- Tap Delete account.
- Confirm. Your account is closed and you are signed out.
Without the app
- Write to hello@uppo.app with the subject “Delete my Uppo account”.
- Send it from the email address of your Uppo account. If you signed in with Apple and hid your email, tell us so and we will help you identify the account.
- We may ask you to confirm that the account is yours. Then we delete it and confirm by email.
We handle email requests within [TODO: time to process an email deletion request, in days].
Before you delete
- Cancel your subscription first. Deleting your account does not cancel a subscription billed by Apple or Google. The support page has the steps.
- Export your data if you want a copy. After deletion it cannot be recovered. See Export your data.
What is deleted
- Your account and profile, including your email address and sign-in identifier.
- Your meals, workouts, notes and the body metrics and goals you entered.
- Your photos.
- Your voice transcripts and messages. Raw voice audio is never stored, so there is none to delete.
- What Uppo remembers about you.
This data is removed from Uppo’s live systems within [TODO: deletion period, in days] of your request.
What is kept, and for how long
- Backups
- Deleted data remains in database backups for up to [TODO: backup retention period, in days], until those backups are overwritten.
- Purchase records
- Apple or Google keep your purchase history under their own policies. Our subscription provider keeps transaction records linked to an app user identifier for [TODO: retention period for subscription records].
- Legal records
- Records we must keep by law, such as accounting documents, for [TODO: legal retention period].
- Diagnostics
- [TODO: state whether crash reports and analytics events are deleted or anonymised on account deletion, and after how long]
- Support emails
- Emails you sent us, including the deletion request itself, for [TODO: retention period for support correspondence].
Delete only some of your data
You do not have to delete your account to remove data. You can edit or remove individual entries and remembered items in the app, and the account stays open.
More detail is in the Privacy Policy. Questions go to hello@uppo.app.